STANDARD TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale ("Terms") govern all purchases of products from Green Provisions ("Company," "we," "us," or "our"), including online orders, sales orders, and invoices. By placing an order or accepting a quote, invoice, or sales order from Green Provisions, the buyer ("Customer," "you," or "your") agrees to be bound by these Terms.
These Terms apply to both business customers (wholesale and retail accounts) and individual consumers. Where provisions differ for business versus consumer purchases, those differences are noted explicitly.
1. Products and Orders
All orders are subject to product availability. Green Provisions reserves the right to limit quantities, discontinue products, or refuse any order at its sole discretion. Order confirmation does not guarantee fulfillment if a product becomes unavailable after confirmation.
Product descriptions, images, and specifications on our website or marketing materials are for informational purposes only. Minor variations in color, packaging, or labeling may occur. Green Provisions is not liable for such variations.
2. Pricing
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. The price charged is the price in effect at the time the order is confirmed. For business accounts operating under a pricing agreement, the agreed pricing applies for the term specified in that agreement.
Green Provisions reserves the right to correct pricing errors, including after an order is placed. If a pricing error is discovered, we will notify you and give you the option to confirm the order at the correct price or cancel for a full refund.
3. Payment Terms
3.1 Consumer Orders. Payment is due in full at the time of purchase. We accept major credit cards, debit cards, and other payment methods displayed at checkout.
3.2 Business / Wholesale Accounts. Unless otherwise agreed in writing, payment is due within thirty (30) days of the invoice date ("Net 30"). Accounts not already approved for Net 30 terms must pay in advance or at time of order.
3.3 Late Payments. Invoices not paid by the due date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower. Green Provisions reserves the right to suspend future orders for accounts with overdue balances.
3.4 Disputed Invoices. If you dispute any portion of an invoice, you must notify us in writing within ten (10) days of the invoice date. Undisputed portions remain due and payable by the original due date.
4. Taxes
Prices do not include applicable federal, state, or local sales taxes, use taxes, excise taxes, or similar charges. Applicable taxes will be added to your invoice. Business customers claiming a tax exemption must provide a valid exemption certificate prior to order fulfillment.
5. Shipping and Delivery
5.1 Shipping Destinations. Green Provisions ships to addresses within the contiguous United States. Shipment to Alaska, Hawaii, U.S. territories, and international destinations is not currently available unless otherwise agreed in writing.
5.2 Shipping Costs. Shipping and handling fees are calculated at checkout or quoted on the applicable sales order or invoice. Free shipping thresholds, if offered, are subject to change.
5.3 Processing and Lead Times. Orders are typically processed and shipped within three (3) to five (5) business days of payment confirmation or, for Net 30 accounts, of order acceptance. Estimated delivery times are provided by the carrier and are not guaranteed by Green Provisions.
5.4 Risk of Loss. Title to products and risk of loss or damage passes to the Customer upon delivery to the carrier. Green Provisions is not responsible for loss, theft, or damage occurring during transit. If a shipment is lost or damaged, the Customer should contact the carrier to file a claim; Green Provisions will reasonably assist upon request.
5.5 Delivery Refusals. If a delivery is refused or undeliverable due to an incorrect address provided by the Customer, or if the Customer is unavailable to accept a required-signature delivery after multiple attempts, return shipping costs and any re-delivery fees are the Customer's responsibility.
6. Returns and Refunds
6.1 All Sales Final — Food Products. Due to the perishable nature of our beverage products, all sales are final unless the product received is damaged, defective, or materially different from what was ordered.
6.2 Damaged or Defective Products. If you receive a product that is damaged, defective, or incorrect, you must notify Green Provisions within five (5) business days of delivery by emailing us with your order number and photographic evidence of the issue. We will, at our discretion: (a) replace the affected product at no charge; (b) issue a store credit; or (c) issue a refund to your original payment method.
6.3 Business Account Returns. Wholesale accounts must inspect all shipments upon receipt. Claims for shortage, damage, or error must be submitted in writing within five (5) business days of delivery. No returns will be accepted without a Return Merchandise Authorization ("RMA") issued by Green Provisions.
6.4 Non-Returnable Items. Products that have been opened, used, stored improperly, or held beyond the "Best By" date are not eligible for return or refund.
6.5 Refund Processing. Approved refunds will be processed within ten (10) business days to the original payment method (consumer orders) or via credit memo applied to your account (business accounts).
7. Product Safety and Storage
Our products must be kept refrigerated after opening and consumed prior to the indicated "Best By" date. Green Provisions is not responsible for product quality issues resulting from improper storage, handling, or use after delivery.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Green Provisions' total liability for any claim arising out of or related to a purchase shall not exceed the amount paid by the Customer for the specific product(s) giving rise to the claim. In no event shall Green Provisions be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited under applicable law.
9. Warranties
Green Provisions warrants that its products will conform to product descriptions and applicable food safety standards at the time of shipment. EXCEPT AS STATED IN THESE TERMS, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
10. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of [YOUR STATE], without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or a purchase from Green Provisions shall first be addressed through good-faith negotiation. If not resolved within thirty (30) days, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.
For consumer purchases, nothing in this section limits any consumer protection rights you may have under applicable state law.
11. Intellectual Property
All content on the Green Provisions website, including logos, product images, descriptions, and branding, is the property of Green Provisions and is protected by applicable intellectual property laws. Customers may not reproduce, distribute, or use our content without prior written consent.
12. Privacy
Green Provisions collects and uses Customer information in accordance with our Privacy Policy, available at our website. By purchasing from us, you consent to the collection and use of your information as described in the Privacy Policy.
13. Changes to These Terms
Green Provisions reserves the right to update or modify these Terms at any time. Changes will be effective upon posting the updated Terms on our website or providing written notice to business account holders. Continued purchases after notice of changes constitutes acceptance of the updated Terms.
14. Entire Agreement
These Terms, together with any sales order, invoice, or written agreement signed by both parties, constitute the entire agreement between the Customer and Green Provisions with respect to the purchase of products and supersede all prior negotiations, representations, or agreements. In the event of a conflict between these Terms and a signed written agreement, the signed written agreement controls.
15. Contact
Questions about these Terms may be directed to:
Green Provisions
Email: info@greenprovisions.com
Phone: 413-420-5905
Website: MoringaIcedTea.com